During our PowerHour Open-Mic on Tuesday—we are reminded of the expectations that our property management clients have in the way we deliver our services to/for them. And no matter what our internal situation is with those on our PM team or specific external vendors/suppliers…our clients continue to expect 100% satisfaction for the PM services they are paying for, yes?

Team cross-training ==> Helpful to understand industry best-practices for impactful training, the use of training templates/checklists/scripts and how this model increases employee satisfaction/retention?

With your external vendors/suppliers—for example those who handle your HVAC repairs/maintenance…did our discussion today about cross-training clarify how to best develop these working relationships?

And at your executive level…please give serious thought to your own transition, your estate planning and how those on your PM team will handle your current work-load and responsibilities, ok?

Coming on October 29th…step-by-step, the exact questions to ask *before* you meet with a prospective new client. We are going to share 3 versions. One for single-family homes with 24 questions, one for multifamily apartments with 30 questions and one for HOA management with 40 questions.

As always—continue to guide those on your PM team with a focus on G.R.A.C.E. [Growing Revenue & Controlling Expenses]…have fun…and compete ferociously!

Your Leadership Academy Coaches,
Ernest and John