In 2014, did you offer any kind of resident club reward-related programs? How did they go? What kind of response/engagement did it create with your residents? Did you see an uptick in resident retention? Did it help you drive/gain more resident referrals?
For 2015, what kind of shifts/changes are you making to your current resident reward-related programs? What criteria will you use to determine if the shifts/changes are working as planned? What have you learned about resident reward programs to maximize their impact and effectiveness?
From your point of view, which industry resident reward-related companies/services are you most impressed with? Are they responsive to your particular needs? Do they respond quickly to your E-mail/phone requests?
Related to resident clubs, what question would you like to ask that will help you and your team?
* posts/comments have already been made on the url below.
Industry Knowledge, Resident Clubs: http://tinyurl.com/o79lhyn
When you go to the discussion thread on the url above—-the most recent posts are right on the front/first page.
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Patricia McLoughlin
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